Privacy Policy

Last updated: October 12, 2025

At TerraKort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our court booking platform and services.

By using TerraKort's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

When you book a court or register on our platform, we collect:

Full name
Email address
Phone number
Payment information (processed securely through Razorpay)

Booking Information

Court booking dates and times
Court preferences (Padel or Pickleball)
Booking history and patterns
Transaction details

Technical Information

IP address
Browser type and version
Device information
Usage data and analytics

How We Use Your Information

We use the collected information for the following purposes:

•Process Bookings: To facilitate court reservations and manage your bookings
•Payment Processing: To process payments securely through our payment gateway partner (Razorpay)
•Communication: To send booking confirmations, reminders, and important updates
•Customer Support: To respond to your inquiries and provide assistance
•Service Improvement: To analyze usage patterns and improve our services
•Marketing: To send promotional offers and updates (with your consent)

Data Security

We implement industry-standard security measures to protect your personal information:

🔒 Encryption

All data transmission is encrypted using SSL/TLS protocols

💳 Secure Payments

Payment data is processed through PCI-DSS compliant Razorpay

🛡️ Access Control

Strict access controls limit who can view your information

📊 Regular Audits

We conduct regular security audits and updates

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

•Service Providers: With trusted third-party service providers (like Razorpay for payments, email service providers) who assist in operating our platform
•Legal Requirements: When required by law, court order, or government regulation
•Business Transfers: In connection with a merger, acquisition, or sale of assets
•With Your Consent: When you explicitly authorize us to share your information

Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal obligations)

Opt-Out

Unsubscribe from marketing communications at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us:

Remember your preferences and settings
Understand how you use our services
Improve our platform's functionality
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking records are typically retained for 3 years for accounting and legal purposes.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: support@terrakort.com

Location: Kansal, Chandigarh, India

Response Time: We aim to respond to all privacy-related inquiries within 48 hours

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Your Consent

By using TerraKort's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.